FREQUENTLY ASKED QUESTIONS
Shipping
All our products are shipped from our fulfillment center in Northern California. Your order should be received in approximately 7-10 business days.
While we’ve worked hard to have our shipments situated in our Northern California center, we may still encounter unforeseen shipping delays.
Products
Yes, all our knives are handcrafted! We’re lucky to work with an amazingly talented team of craftsmen from East Asia with over 34 years of experience.
Each package will include its own Proper Cleaning and Storage card.
Carefully wash your knife by hand and dry with cloth immediately.
Don’t soak, and NEVER wash in a dishwasher.
For maintenance, occasionally oil your knife with food-grade mineral oil to maintain it.
Sharpen your knife as needed with a whetstone, or take it to a pro.
Returns
We have a standard 30-day money-back guarantee. If you’re not satisfied for any reason, simply return it for a full refund. No questions asked!